FAQ's
There is a FUEL retailer in my area, may I still purchase directly from FUEL?
Yes, FUEL proudly supports all our retail partners and will encourage each customer to buy wherever they feel most comfortable using any option you choose. You may purchase directly from FUEL Fitness by calling 01782 593533
I need technical assistance on my FUEL Fitness Equipment, who should I contact?
You should contact the location where you purchased your equipment or contact FUEL direct. The first step is to email our technical support which you can find in our ‘Contact Us’ section. Your request will be submitted directly to the technical team for immediate attention.
What if I need replacement parts for my FUEL product?
If you are out of warranty and you need a part for your equipment, you may purchase replacement parts directly from FUEL Fitness either by phoning our technical support team on 01782 593533 or simply filing in the Parts and Service Request Form under our Technical Support tab.
What information should I be prepared to give to the FUEL Technical Department?
In order to better assist you, please provide the model and serial number for your fitness equipment as well as your name, phone number, address and a brief description of the problem. This information is required on the FUEL parts request form.
Where do I locate the serial number on my FUEL equipment?
Your serial number is located on the front lower base of the treadmill or elliptical printed on a white sticker. Please provide all numbers and or letters printed on this sticker. Example – 071320
Is there any General Maintenance I need to perform on my FUEL treadmill?
Use a soft, damp cloth or paper towel to wipe the edge of the belt and the area between the belt edge and frame if you have a treadmill. This should be done once a month to extend belt and bed life. Use water only - no cleaners or abrasives. A mild soap and water solution along with a nylon scrub brush will clean the top of the textured belt. Allow to dry before using. Also, vacuum underneath your treadmill or elliptical to prevent buildup. Once a year you should remove the black motor hood and vacuum dirt that may accumulate. You can find other helpful product maintenance related advice under the Technical Support tab.
What should I use to lubricate the belt and deck of my treadmill and how often?
Do not re-lubricate your belt and deck with anything other than a silicone based lubrication. If the treadmill is kept reasonably clean it is possible to expect over 1000 hours before re-lubing is necessary. You can purchase FUEL lubrication directly from the FUEL website, these can be found under the Accessories tab.
Does FUEL offer Direct Financing?
Yes – please see our website for more information on this. We also accept all major credit cards and PayPal payments.
Does FUEL match competitors prices?
We are glad to match any advertised price on the same model. If we cannot verify the price we will not be able to match it. Special promotions and other deals specific to a website may also not qualify. For specific details about a certain price please call and speak to a FUEL representative.
